Noise enquiries
The community has access to a number of organisations in the event they have queries or concerns about aircraft noise or aircraft operations generally.
Aircraft Noise Ombudsman
The Aircraft Noise Ombudsman (ANO) conducts independent reviews of Airservices Australia’s and Defence’s management of aircraft noise-related activities, including the handling of complaints and enquiries, community consultation processes related to aircraft noise, and the presentation and distribution of aircraft noise-related information.
If you are not satisfied with the way your complaint was handled by Airservices or Defence, you can make a complaint to the ANO by:
Online: filling out an ANO complaints form
By phone: 1800 266 040
By email: ano@ano.gov.au
Post: GPO Box 1985, Canberra City ACT 2601
Airservices Noise Complaints and Information Service
Airservices Australia is Australia’s air navigation service provider. It is responsible for Australia’s airspace management, flight paths, providing noise information and managing complaints.
The Airservices Noise Complaints and Information Service (NCIS) is available to answer your questions about aircraft operations and to record complaints about aircraft noise.
Aircraft noise enquiries and complaints can be submitted by:
WebTrak: use the ‘Report Aircraft’ link for a specific aircraft operation
Online: filling out an NCIS complaints webform
By phone: 1800 802 584 Monday – Friday 8am-2pm Perth time (7am-1pm Perth time during daylight savings)
Post: PO Box 211, Mascot NSW 1460
Engine ground running noise
Ground running is when an aircraft engine is tested at the airport while the aircraft is stationary on the ground. Perth Airport is responsible for managing engine ground running and taking enquiries and complaints about noise generated by ground running activities.
Online: Perth Airport complaints webform
By phone: speak to our customer service team on (08) 9478 8862
Post: PO Box 6, Cloverdale WA 6985
