The community has access to a number of organisations in the event they have queries or concerns about aircraft noise or aircraft operations generally.

Airservices Australia manages the handling of enquiries and complaints regarding aircraft noise through the Noise Complaints and Information Service (NCIS).

If you have a complaint you should first contact Airservices Australia by the following methods:

• WebTrak – WebTrak is an online tool that displays surrounding suburbs within 55 kilometers of Perth Airport that allows the user to view information about the arriving and departing aircraft, from 40 minutes to three months ago. There is also an option to lodge a complaint. For further information visit Perth WebTrak
• Using the online form – how to make a complaint
• Phoning the Airservices Australia NCIS hotline – 1800 802 584
• By post – Noise Complaints and Information Service P.O. Box 211 Mascot, NSW, 1460

For more information visit Airservices Australia at airservicesaustralia.com or aircraftnoise.com.au

If you feel your issue has not been effectively addressed, or you believe you have not been provided with adequate information, you may lodge a complaint with the Aircraft Noise Ombudsman (ANO).

Website: ano.gov.au
Email: ano@ano.gov.au

GPO Box 1985
Canberra City ACT 2601
Phone: 1800 266 040

The service is free and available to anyone.